Effective Date: 2024-08-27
Welcome to mirranoluxury. The following terms and conditions (the “Terms”) govern your access to and use of the mirranoluxury website, including any content, functionality, and services offered on or through https://mirranoluxury.com/ (the “Website”).
By using the Website, you accept and agree to be bound and abide by these Terms and our Privacy Policy, incorporated here by reference. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Website.
1. Intellectual Property Rights
The Website and its original content, features, and functionality are and will remain the exclusive property of mirranoluxury and its licensors. The Website is protected by copyright, trademark, and other laws of India and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of mirranoluxury.
2. User Representations
By using the Website, you represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete; (b) you will maintain the accuracy of such information and promptly update such registration information as necessary; (c) you have the legal capacity and you agree to comply with these Terms.
3. Prohibited Activities
You may not access or use the Website for any purpose other than that for which we make the Website available. The Website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
4. Purchases and Payment
We accept the following forms of payment: Debit Card, Credit Card and UPI. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Website.
5. Cancellation Policy
Orders can only be cancelled before the product is submitted for printing. Once an order has been submitted for printing, it cannot be cancelled. For more information, please refer to our Cancellation Policy Page: Cancellation Policy Page.
6. Privacy Policy
We care about data privacy and security. Please review our Privacy Policy: Privacy Policy Page. By using the Website, you agree to be bound by our Privacy Policy, which is incorporated into these Terms.
7. Return and Refund Policy
Please review our Return and Refund Policy: Return and Refund Policy Page to learn about our return and refund practices.
8. Shipping Policy
Orders are subject to shipping terms and conditions as stated in our Shipping Policy: Shipping Policy Page.
9. Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
10. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms.
11. Contact Us
For any questions about these Terms, please contact us at customercare@mirranoluxury.com.
PRIVACY POLICY
What information do we collect? We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in other site promotions.
When ordering or registering, we may ask you for your name, date of birth, e-mail address, mailing address, phone number, credit card information or other information.
We use browser cookies to enhance your experience and gather information about visitors to our websites.
How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To quickly and securely process transactions
- To administer promotions, surveys or other site features
- To allow us to better service you in responding to your customer service requests
If you have opted-in to receive Mirrano Luxurye-mails and newsletters, we may send you periodic e-mails from Mirrano Luxury. If you would no longer like to receive Mirrano Luxury e-mails or newsletters, please free to unsubscribe via the option below each mailer. Visitors who register or participate in other site features such as marketing programs will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Why do we use cookies? Cookies are small files that a website transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site to recognize your browser and track information about your visit. For example, we use cookies to track the items in your Shopping Cart. They are also used to help us understand your preferences based on your site activity, which enables us to provide you with improved service.
You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is different, so look at your browser Help menu to learn the correct way to manage the settings for your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. You can still place orders over the telephone by contacting Customer Care at customercare@mirranoluxury.com
Do we disclose the information we collect to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting Mirranoluxury’s business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions or completely opt-out of receiving mirranoluxury e-mails please let us know by emailing us at customercare@mirranoluxury.com and simply ask us to remove your company, name or account from our email list. Please note that due to email production schedules you may receive any emails already in production.
A Special Note to Parents: We realize that many children will visit our site, and we therefore encourage children to consult with their parents before submitting any information to any website, including ours. We encourage parents to supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission.
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on June 10, 2024.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
This online privacy policy applies only to information collected through our website and not to information collected offline.
Marketing Emails, SMS/RCS messages, and Telephone Calls: If you provide your email or mobile number, you may receive promotional emails, SMS/RCS messages, or calls regarding products, collections, and offers. You can unsubscribe or manage your preferences in your profile settings.
RETURNS & EXCHANGES
Mirrano Luxury acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else mirranoluxury will not be liable to accept the merchandise. In such cases, the customer will have to write in to customercare@mirranoluxury.com and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
ALL couriers of this nature will be borne by the customer themselves. Mirrano Luxury will only bear the expenses of the transaction after the repair of the merchandise.
In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.
Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. Mirrano Luxury will only bear the expenses of the transaction after the repair of the merchandise.
Personalised/Customized products are not subject to return or exchange.
In case of return, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder within the exchange period of 1 month. You may also opt for credit note that can be redeemed later for any future purchase on our website with validity of 2 months.
Please note that the assistance provided in terms of exchange, return or repair of damaged products shall remain specific to the country where the product was purchased.
Shipping Policy
Effective Date: 2024-08-27
Thank you for shopping with mirranoluxury. We understand that getting your items promptly is important to you, so we make every effort to process your order quickly. Please read below for more detailed information about our shipping policy.
Processing Your Order
- Order Processing Time: Orders are processed within 24-48 hours after the order is placed. Processing times do not include weekends or public holidays.
Shipping and Delivery
- Delivery Timeline: Delivery times vary depending on your location and the shipping method selected. We strive to deliver your order in a timely manner, typically within a range of 2 to 7 days. The exact delivery time will depend on the final destination and the shipping method used.
- Shipping Methods: We offer different shipping methods to meet your needs. The available options for your order will be presented at checkout.
Shipping Charges
- Calculation of Shipping Charges: Shipping costs are calculated based on the shipping method and the destination of your order. The total shipping charge will be displayed at checkout before you complete your order.
Tracking Your Order
- Shipping Confirmation: Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. This number allows you to track the progress of your shipment.
Delivery
- Receiving Your Order: Please ensure that the delivery address provided is accurate. We are not responsible for deliveries made to incorrect addresses provided by the customer.
- Delivery Attempts: Our shipping partners will make reasonable efforts to deliver your package. If you are not available at the time of delivery, our shipping partners may leave a note or instructions for rescheduling delivery or picking up your package from a local depot.
Special Considerations
- Remote Locations: Deliveries to remote or hard-to-reach locations may take longer than standard delivery times.
- Delays: While we do our best to ensure timely delivery, occasionally delays may occur due to factors such as weather, transportation delays, or other unforeseen circumstances. We appreciate your patience in these instances.
Contact Us
If you have any questions about your order’s shipping and delivery, please contact us at customercare@mirranoluxury.com. Our customer service team is eager to assist you with any concerns or inquiries you might have.